Reviews & reputation
Grow a five-star public rating — and hear the quiet problems first.
Automated post-stay review requests route delighted guests to Google and keep any lukewarm feedback private, so your public reputation compounds while issues get fixed quietly.
- 5.0★ average at Ballinderry Park
- More public reviews, fewer public complaints
- Problems heard privately and first
Your reputation is your best marketing — if you steer it.
Reviews decide who books next. Leaving them to chance means the occasional bad night ends up public while your happiest guests never get around to posting. Steward makes review collection automatic and intelligent.
What you get
Everything in Reviews & reputation, working as one.
Star-gated routing
Five-star guests are guided straight to Google; anything below is captured privately so you can make it right before it's ever published.
Automated review requests
Post-stay requests go out automatically at the right moment through the messaging engine, lifting your review volume without lifting a finger.
Private feedback loop
Lukewarm feedback lands in a private admin queue with context, turning a would-be public complaint into a fixable, human follow-up.
Social proof, everywhere
Reviews tickers and rating badges surface your best feedback across the site, feeding the conversion loop that fills the booking engine.
Works with
Better together with the rest of the platform.
Every part of Steward shares one source of truth, so a booking here updates everything else automatically.
Messaging & sequences
AI-drafted email and SMS follow-up that nurtures enquiries, confirms bookings and prompts reviews — the right message at the right moment, hands-off.
Learn moreGuest & event hub
Every booking becomes a shareable guest hub — itinerary, experiences, dietary choices and plans the whole party can see and add to.
Learn moreAnalytics & reporting
One dashboard for occupancy, revenue, lead conversion and channel mix — plus a forward cash-flow forecast, so you always know what to do next.
Learn moreQuestions
Good to know.
Steward asks every guest for feedback and never fabricates or filters published reviews. It simply routes the public-review prompt to happy guests and gives unhappy ones a private channel to reach you first — a standard, guest-friendly feedback flow.
Ready when you are
See it running on your property.
Book a demo and we'll show you this working end to end — on Ballinderry, and mapped to your estate or hotel.